MazERP CRM gives Indian retail and wholesale businesses a complete picture of every customer — their purchase history, outstanding balance, preferences, and loyalty status — so you can serve them better and bring them back more often.
Acquiring a new customer costs five times more than retaining an existing one. MazERP CRM helps small businesses do what big brands do — remember every customer, follow up at the right time, and build the kind of loyalty that turns buyers into regulars.
Integrated directly with billing and inventory, MazERP CRM updates automatically with every sale. No manual data entry. No separate tool. Every customer interaction, from first purchase to outstanding balance to birthday reminder, lives in one place.
Try CRM Free for 7 DaysEvery purchase, every payment, every conversation — in one clean profile. Know your customers the way a small-town shopkeeper does, but at the scale and speed of a modern business.
For wholesale distributors and B2B sellers, MazERP CRM provides a visual pipeline that shows every lead at every stage — so nothing slips through and follow-ups happen on time, every time.
Turn one-time buyers into lifetime customers. MazERP makes it easy to run points-based rewards, referral programs, and targeted discounts — without any third-party loyalty app.
Six core CRM capabilities that connect directly with your billing, inventory, and accounting data.
Rich profiles built automatically with every sale — name, contact, purchase history, credit, and preferences.
See every item a customer ever bought, with dates, amounts, and payment status — filterable and exportable.
Capture leads, assign to team members, set follow-up dates, and track conversion through a visual pipeline.
Outstanding balances, credit limits, payment due dates, and automated reminders — all in the customer record.
Points, rewards, referrals, and targeted discounts managed without any additional software or subscription.
Customer lifetime value, top buyer lists, churn risk indicators, and segment performance reports on demand.
Measured within the first six months of using MazERP CRM.
Real businesses that grew customer retention with MazERP CRM.
Before MazERP, I had no idea which of my 500 wholesale accounts were at risk of leaving. Now I see who has not ordered in 60 days and reach out personally. Churn dropped by almost half in the first quarter.
Our loyalty program was a punch card that customers kept losing. MazERP CRM replaced it with a proper digital points system. Repeat visits went up 35 percent in three months and we did not spend a rupee extra on marketing.
Straight answers about MazERP CRM. Our team responds within one business hour if something is missing.
Yes. MazERP CRM is built into the same platform as billing, inventory, and accounting. Every sale automatically updates the customer profile — purchase history, outstanding balance, and last transaction date. There is nothing extra to set up and no manual data entry.
Absolutely. You can bulk-import customers from Excel or CSV files. Our onboarding team helps with the import at no extra charge. Most businesses complete migration in under two hours.
You set the points-per-rupee rate and the redemption value. MazERP automatically adds points to the customer's account on every qualifying purchase. When they redeem, the discount applies to the bill automatically. You can also set expiry rules and send reminders via WhatsApp or SMS.
Yes. The sales pipeline and lead tracking features are specifically designed for wholesale and B2B businesses. You can manage multiple contacts within one account, track payment terms, set credit limits, and monitor outstanding amounts across hundreds of buyer accounts.
Yes. MazERP runs fully in any mobile browser — no app download required. Sales team members can look up customer profiles, log calls, update pipeline stages, and view their follow-up schedules from anywhere in the field.
7-day free trial. No credit card. Full CRM access from day one alongside billing, inventory, and accounting.
MazERP also includes a full ERP and Accounting module that share the same data as your CRM.
Real-time inventory, GST billing, multi-store control, and purchasing — all connected to your CRM data.
Explore ERPAutomatic GST compliance, live P&L, cash flow tracking, and bank reconciliation integrated with every sale.
Explore Accounting